Return and Order Cancellation Policy

HomeThangs.com wants to make your shopping experience with us enjoyable and efficient - we strive for your total satisfaction. However, if you are not satisfied with an item or an entire order and would like to return it, please note the following Cancellation and Return Policy:

• If an order is canceled prior to shipment, payment will be fully refunded save for a 5% processing fee. We consider your product to be "shipped" when a Bill of Lading and tracking number have been generated for a freight carrier. If you cancel an order after it has been shipped, the cancellation is treated as a return. If a special order item is cancelled after the order has been processed, a 25% restocking fee will apply.
• All returns require a Return Merchandise Authorization (RMA) from our Customer Service Department. Please email info@homethangs.com to obtain an RMA. We are unable to process the return nor grant credit, return moneys or replace products without an RMA. Before we provide any credit or replacement units we must first have a chance to receive and completely inspect your return, and receive an RMA form back (via email or fax), signed by you.
• Returns will be accepted within 30 business days of product receipt. Shipping charges on returns shall be the responsibility of the customer and all returned items must be returned in "new" or "like new " condition, in undamaged original manufacturer´s packaging and with all original product manuals. After the product is received, inspected and verified to be in "like new" condition, a full refund will be provided on the product purchase price save any original shipping charges and a 25% restock fee. For products sold with a "Free Shipping Promotion" the actual freight cost to originally ship the product will be deducted from your refund. Clearance, discontinued items, parts, and special order items are non-returnable.
• If you refuse an item upon delivery by a commercial shipping company for any reason other than damaged merchandise or a shipping error by us, the item shall be treated as a return and charges described above, shall be applied. An additional charge of 10% and any additional freight carrier charges shall be billed to you.
• Most products come with a manufacturer´s warranty which is located in/on their packaging or in their documentation. We do not provide any warranty over and above the manufacturer´s warranty.
• Please note that mirrors, natural stone countertops, natural stone figurines, statues, gazeboz, custom made custom manufactured products like saunas, custom ordered showers or any other custom manufactured or special ordered products may not be returned. If custom products are damaged during shipment, we will assist you with freight claims. If a product is found to have a manufacturing defect it will be repaired or replaced based on manufacturer´s warrantee policies. If a special order item is cancelled after the order has been processed, a 25% restocking fee will apply. Orders for custom made and made to order items cannot be canceled once pleced.